Last updated: January 17, 2022
For the reason of the applicable legislation, we inform you that EPIK PTE LTD is the data controller of your Personal Information.
- YOUR CONSENT
- COLLECTING AND USE OF PERSONAL INFORMATION
We collect information from you when you register on our Website, subscribe to our service, respond to a survey, fill out a form or enter information on our Website, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey, by corresponding with us by phone, e-mail or otherwise, and when you report a problem with our Website or provide us with a feedback.
- PERSONAL INFORMATION THAT IS COLLECTED AUTOMATICALLY
When you use our Website or use our products, we collect the Personal Data sent to EPIK by your PC, mobile phone, or other access device. We collect the following information:
- Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), information you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), methods used to browse away from the page and any information of yours related to contact our customer service team (e.g. phone number).
Information we receive from other sources. This is information we receive about you from public domain, third parties or other websites we operate or the other services we provide. Third parties we work with include business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies).
- PERSONAL INFORMATION THAT IS UNIQUE TO YOU
Except for the information which is collected automatically, as described in the section 3 of this Policy above, the Personal Information is collected only when voluntarily offered by you. The Personal Information means any information that is unique to you, such as:
- Date of birth;
- Name of entity you represent, if applicable;
- Password, if any;
- E-mail address;
- Country and address of residence;
- Other personal information you choose to provide.
- THE PURPOSE OF USING PERSONAL INFORMATION
We may use the Personal Information we collect from you for the following purposes:
Provision of services to you through the Website or the EPIK Platform;
- Communicating with you about EPIK project, our products and services, news, events and other data which might be interesting to you in our opinion;
- Maintenance, delivery and improvement of the Website, products and services provided through it;
- Detecting, investigating and preventing fraudulent transactions and other illegal activities, and to protect the rights and property of the EPIK and others;
- Analyzing and tracking data to determine the effectiveness of marketing campaign, usefulness of certain content or features, and for better understanding of users’ activity;
- Notifying you about changes to the Website, user documentation, our products or services;
- Protecting our rights and rights of the third parties;
- Other reasonable uses to protect and improve our Website; and
- HOW WE SECURE INFORMATION TRANSMISSIONS
EPIK protects your Personal Data under internationally acknowledged standards, using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards EPIK uses are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
EPIK will ensure that the Personal Data will be stored and processed with the reasonable level of care and security. Our corporate values, ethical standards and policies are committed to the protection of customer’s Personal Data.
- THIRD-PARTY DISCLOSURE
EPIK will not sell or rent your Personal Data to third parties. We are sometimes required to compare the Personal Data you provide to third party databases in order to verify its accuracy and confirm your identity. EPIK reserves the right to share your Personal Data with:
- EPIK banking and brokerage partners, legal, marketing, strategic and financial advisors, on a “need to know” basis;
- Company that develops, operates and maintains the EPIK Platform;
- EPIK Personal Data processing counter-parties or agents, hired by or cooperating with us, who’s services are required by us from the practical and business point of view;
- Companies that EPIK plan to merge with or be acquired by;
- Law enforcement, governments officials or other third parties when EPIK is compelled to do so by any applicable law or a court order, or similar legal procedure; or EPIK believes in good faith that the disclosure of Personal Data is necessary to prevent physical harm or financial lose, to report suspect illegal activity or to investigate violations of any of our policies;
- Third parties, when aggregate information is disclosed, which cannot be reasonably used to identify you;
- Other third parties, only with your prior consent or direction to do so.
Please note that the above allows us to comply with relevant anti-money laundering and counter terrorism financing (AML) regulations.
We use cloud service providers for the purpose of data storage and retrieval such as Google Cloud and Amazon AWS. We use one of several email address storage and mail campaign providers, such as Hubspot.com, Activecampaign.com, or Amazon Simple Email Service, to store email addresses and automate mailing campaigns and your e-mail address may be transferred to one or more of these companies. And we use payment process processors such as Stripe.
We may also transfer your Personal Data within our group of companies, to continue to develop, operates and maintains the EPIK Platform. This is reasonably required in order to provide you with access to the EPIK Platform and allow you to receive certain services through the platform.
You agree that we may, for the purposes set out in section 6 above, permit the transfer of your Personal Data to any jurisdiction, whether or not inside the European Economic Area, and that by accepting this Policy you authorize and expressly consent to the processing of your Personal Data by us, our agents and/or our service providers, provided that where your Personal Data is processed by entities other than us, our agents or our service providers, we shall seek your prior written consent in respect of such processing (unless your consent is granted under another provision of this Policy or other agreement entered into between you and the Company).
- THIRD-PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our Website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites. Please check these policies before you submit any Personal Data to these websites or use these services. It is also important to note that we allow third- party behavioral tracking, such as Google Analytics and Facebook.
- SOCIAL SHARING
The Website may allow you to share certain content from the Website on a social media or network. In case you share the content or information through a social media or network, you become involved in relations with the third party that provides the social media or network. Please visit the privacy policies of such third parties to obtain more information about the purpose and scope of data collection and the processing of such data by such entities. We do not bear any responsibility for such third parties.
- RETAINING OF THE INFORMATION
In accordance with applicable laws, and as needed to provide services to the users of the EPIK Platform, we shall retain your Personal Data. This requirement is conditioned by the need of complying with legal obligations and resolving possible disputes.
- ACCESS TO THE INFORMATION, WITHDRAWAL
You have the right to withdraw your consent for collection, processing and storage of your Personal Data by us at any time, unless we are directed to retain such information by the law. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. If you decide to do this, you should send the respective notification to us by e-mail or through the contact form on the Website.
You have the right to access Personal Information held about you. Your right of access can be exercised in accordance with the applicable laws and this Policy. You have the rights to obtain from us a confirmation as to whether or not your Personal Data are being processed, and, where that is the case, access to the personal data, including, (a) purposes of the processing, (b) the categories of Personal Data concerned, (c) the recipients or categories of recipient to whom the Personal Data have been or will be disclosed, in particular recipients in third countries or international organizations, (d) the envisaged period for which the personal data will be stored, or the criteria used to determine that period, (e) the existence of the right to request rectification or erasure of Personal Data or restriction of processing of your Personal Data, (f) the right to lodge a complaint with a supervisory authority, (g) if Personal Data are not collected from you, any available information as to their source, (h) the existence of automated decision-making, including profiling, and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for you. Such information shall be provided upon your request within 1 months from its receipt by us.
You may access, review and edit your Personal Data at any time by communicating EPIK in writing. You have the right to demand EPIK to provide you access to your Personal Data and to require the correction, updating or deletion of incorrect or/and inaccurate data by contacting EPIK. Nevertheless, this request must comply with EPIK legal obligations. EPIK reserves its right to suspend provision of any services to you referring to EPIK project, and/or delete your account on the Website without prior notice, not providing any compensation to you.
You may opt out of receiving promotional communications from us at any time by following the instructions in those communications. If you opt out, we may still send you non-promotional communications, such as technical notices, support or administrative notifications or information about your account, if any.
You may lodge a complaint with a supervisory authority in case you believe that our actions violate your rights as to the Personal Data.
- THE RIGHT TO DATA PORTABILITY
You have the right to receive the Personal Data concerning you, which you have provided to EPIK, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from EPIK. In exercising this right, you shall have the right to have the Personal Data transmitted directly from us to another controller, in case we reasonably find this technically feasible. Please note that execution of this right must not adversely affect the rights and freedoms of others.
- THE RIGHT TO BE FORGOTTEN
You have the right to obtain from EPIK the erasure of your Personal Data within 30 days (with the scope for this timeframe to be extended to 60 days dependent upon the complexity of the request at EPIK’s determination) where one of the following grounds applies: (a) the Personal Data are no longer necessary in relation to the purposes for which they were collected or otherwise processed, (b) you withdraw your consent for the processing and there is no other legal ground for the processing, (c) you object to the processing where your Personal Data are processed for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing, (d) the Personal Data have been unlawfully processed, (e) the Personal Data have to be erased for compliance with a legal obligation in the law to which you are the subject. Subject to certain exemptions prescribed by law, you will not be required to pay a fee to access your personal data, or subject your rights thereover.
We may reject your request for erasure in case the processing of your Personal Data is necessary (i) for exercising the right of freedom of expression and information, (ii) for compliance with a legal obligation which requires processing by the law to which EPIK is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us, (iii) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with the law in so far as the right for erasure is likely to render impossible or seriously impair the achievement of the objectives of that processing; or (iv) for the establishment, exercise or defense of legal claims.
- THE RIGHT TO RESTRICTION OF PROCESSING
You have the right to obtain from us restriction of processing where one of the following applies: (a) the accuracy of the Personal Data is contested by you, for a period enabling us to verify the accuracy of the Personal Data, (b) the processing is unlawful and you oppose the erasure of the Personal Data and request the restriction of their use instead, (c) EPIK no longer needs the Personal Data for the purposes of the processing, but is required by you for the establishment, exercise or defense of legal claims, (d) you have objected to processing pending the verification whether the legitimate grounds of EPIK override those of you.
Where processing has been restricted in accordance with the above, such Personal Data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the law. If you obtain restriction of processing pursuant to the above, you shall be informed by EPIK before the restriction of processing is lifted.
- CHILDREN’S PRIVACY
Our Website is not intended for the use of children (under 18 years old). We do not knowingly market to, or solicit data from children. We shall not knowingly process, collect of use Personal Data of children, and in case we receive such data, we shall erase it within a reasonable timeframe.